Return and Refund Policy

Last updated: September 7, 2026

Thank you for shopping at Burhani Safety (burhanisafety.pk). We want every customer to have a clear, fair, and transparent buying experience. This Return and Refund Policy explains how returns, exchanges, and refunds work for orders placed on our online store.

This policy is publicly available to all visitors. You do not need to log in, create an account, or share personal information to read it.

1. Who this policy applies to

This policy applies to all products purchased from burhanisafety.pk for delivery within Pakistan, unless a product page clearly states a different return rule.

2. Return window

You may request a return within 7 days of receiving your order. After this period, we cannot accept returns or issue refunds except where required by applicable law or where we confirm a manufacturing defect covered under section 6.

3. Eligibility for returns

To be eligible for a return, the item must meet all of the following:

  • It was purchased from burhanisafety.pk.
  • The return request is made within 7 days of delivery.
  • The product is unused, unwashed, and in the same condition you received it.
  • It is in the original packaging with all tags, labels, manuals, and accessories included.
  • You can provide proof of purchase (order number, invoice, or order confirmation email/SMS).

4. Non-returnable items

For hygiene, safety, and regulatory reasons, the following items generally cannot be returned unless they arrived damaged, defective, or incorrect:

  • Opened or used personal protective equipment (PPE) such as masks, respirators, gloves, or similar items that contact skin or airways.
  • Custom-made, specially ordered, or personalized products.
  • Items marked as final sale / non-returnable on the product page.
  • Gift cards or digital products (if offered).
  • Products with missing parts, damaged packaging caused after delivery by the customer, or signs of misuse.

5. How to request a return

To start a return:

  1. Contact us within 7 days of delivery using the details in the Contact section below.
  2. Include your order number, product name(s), reason for return, and clear photos if the item is damaged, defective, or incorrect.
  3. Wait for our confirmation and return instructions before sending the product back.
  4. Ship or deliver the item as instructed. Do not return products without prior approval.

We will review your request and confirm whether the item qualifies under this policy.

6. Damaged, defective, or wrong items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share photos/videos of the issue and the packaging when possible.
  • We will arrange a replacement, exchange, or refund after verification.

Where the issue is our error or a manufacturing defect confirmed by us, we will cover reasonable return shipping for the approved return.

7. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method where possible, or via bank transfer / the method agreed with you.
  • Please allow 7–14 business days after approval for the refund to appear, depending on your bank or payment provider.
  • Original shipping fees are non-refundable unless the return is due to our error, a defective product, or a wrong item sent by us.
  • Return shipping costs are the customer’s responsibility for change-of-mind returns, unless we state otherwise in writing.

8. Exchanges

We may offer an exchange for the same product (different size/variant) or store credit when stock allows. If the exchanged item has a different price, we will collect or refund the difference.

9. Order cancellations

You may request cancellation before the order is shipped. Once shipped, the order follows the return process above. For Cash on Delivery orders, refusal at the door without a valid reason may affect future COD eligibility.

10. Product information and shopping standards

We aim to show accurate product titles, descriptions, images, prices (in PKR), and availability. If a listing error occurs (for example, an incorrect price or description), we may cancel the order and notify you, or contact you to confirm before proceeding. Prices and offers may change without notice for future orders.

11. Contact us

For return, refund, or exchange requests:

Burhani Safety
Address: Shop # 63, Burhani Centre, Jeswani Street, Off. Aiwan-e-Tijarat Road, Karachi
Phone: 0323-3411503
Email: info@burhanisafety.pk
Website: https://burhanisafety.pk/
Contact page: https://burhanisafety.pk/contact/
Business hours: Monday–Saturday, 10:00 AM – 6:00 PM (Pakistan Standard Time)

We typically respond to return requests within 1–2 business days.

12. Policy updates

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Continued use of our store after updates means you accept the revised policy for new orders.